Losses were rising rapidly, making the site the single biggest loss hotspot in the estate.
Weak access controls, stockroom issues, and gaps in CCTV coverage left the store exposed to both opportunistic theft and organised gangs.
Limited oversight and low-quality incident reporting meant vulnerabilities persisted, with little data available to track performance or build strong case files.
This flagship retail store had become the most loss-affected site in the estate, with shrinkage running into the millions. Security infrastructure was failing, accountability was low, and organised crime groups were exploiting vulnerabilities. A step-change was needed to restore control, protect staff, and bring losses back within acceptable levels.
The challenge was clear: connect CCTV and EPOS data in real time, without the heavy cost and delays of on-site installs.
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We designed a robust, data-led guarding trial built around visibility, accountability, and proactive intelligence:
Daily audits across 47 checkpoints gave real-time visibility of vulnerabilities.
Enhanced guarding presence with 4–5 officers on site daily, structured into patrol zones and monitored for coverage.
Data-led security through the Alert system, driving incident reporting and analysis shared with senior loss prevention teams.
Collaborative partnerships with centre security and police improved response to high-impact threats.
Leadership support with daily huddles, weekly reviews, and mentoring to stabilise a newly formed team.
This retailer didn’t just need more guards — they needed a commercially viable, intelligence-driven model that could restore confidence and deliver measurable results. By combining intensive site presence with daily auditing, strong communication, and data-led intelligence, Lodge transformed a high-loss site into a model of proactive loss prevention and partnership working.
We don’t just drop in with a quick fix - with tools like TranspEYE and a consultative, people-first approach, we team up with law enforcement, local authorities, and retailers to create security solutions that support safer, stronger communities over the long term.