With multiple providers in different countries, compliance, documentation, and service levels varied. This created confusion for the client’s central team and risked non-compliance with local and corporate requirements.
Installations weren’t aligned with approved plans, leading to rework and overspend. The lack of a unified approach across the EU caused costs to spiral without delivering consistent quality.
Poor service levels and weak account management in key markets undermined trust. For a globally recognised brand, security failures weren’t just about systems — they risked damaging the customer experience and the company’s reputation.
This global retailer was being let down. Their previous supplier failed to follow approved plans, service levels were poor, and costs were spiralling across the EU. Each country used different providers, leading to patchy compliance, inconsistent documentation, and conflicting information back to head office. In the UK, weak account management further strained relationships.
The risks were mounting: uncontrolled costs, operational disruption, and reputational damage to a high-profile retail brand trusted worldwide.
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Our relationship started with trust, built on past successful collaborations. The client asked us to take on a CCTV installation in Germany. We delivered it fault-free, on time, and exactly to plan — setting a new benchmark.
That success grew into a repeatable process, now rolled out across multiple countries:
Start with the plan – We review the client’s design, quote precisely, and liaise directly with contractors to lock down routes and requirements.
Work as one team – The client’s build team completes cabling ahead of time, so our engineers can hit the ground running.
Deliver with precision – We complete the second-fix installation, return for commissioning, and train store managers to ensure standards are sustained.
By engaging early with electricians and contractors, we prevent last-minute surprises and keep every project consistent.
The client didn’t just need another supplier; they needed a problem-solver who could integrate with their teams. Our people built strong relationships with contractors, project managers, and store staff, ensuring delivery was smooth on the ground as well as in the boardroom.
By combining technical expertise, clear communication, and a repeatable process, Lodge has become their trusted security partner across Europe. Together, we’re protecting their people, their stores, and their brand reputation — every day, in every country.
We don’t just drop in with a quick fix - with tools like TranspEYE and a consultative, people-first approach, we team up with law enforcement, local authorities, and retailers to create security solutions that support safer, stronger communities over the long term.